WORK-LIFE BALANCE, JOB SATISFACTION, JOB PERFORMANCE: THE MEDIATING ROLE OF EMOTIONAL INTELLIGENCE

Abstract

This study examines the mediating role of emotional intelligence on the relationship among work-life balance and job satisfaction as independent variables and job performance as the dependent variable in the healthcare sector in Coimbatore, India. Primarily, emotional intelligence plays an important role in organizational performance. Therefore, this study was conducted to demonstrate, how emotional intelligence mediates the relationship among work-life balance, job satisfaction as independent variables and job performance as the dependent variable. For this study, data was collected through a structured questionnaire and 224 samples have been taken. The simple random sampling method is used to collect the data and Partial Least Square (PLS-SEM) method was used to analyze the data. In the study, work-life balance and job satisfaction were considered as antecedents, emotional intelligence is considered as a mediating variable and Job performance was considered as an outcome. It is identified that work-life balance and job satisfaction are significantly related to emotional intelligence. The study also revealed that work-life balance and job satisfaction are positively influencing job performance. Emotional intelligence was found to be mediating the relationship between work-life balance, Job satisfaction and job performance. Hence, this study proved that emotional intelligence plays a significant role in the organization. Therefore, organizations can concentrate more on emotional intelligence strategies through which work-life balance, job satisfaction and job performance shall be increased.